Maintenance Request

Filing a Maintenance Request

To file a maintenance request, click on Tenant Portal

If you reside in a home managed by PRM, and have a maintenance issue, please complete the form below so that we can effectively service you. Your requests will be handled in the order that they are submitted with the following response times as guidelines.

Emergency Maintenance

Emergency defined: Anything relating to the property under the lease that is threatening to life, health, or the property. Fire (please call 911), flood, sewage back-ups, gas odors (please call gas company), broken water pipes, tree falling on house.

Target: 5 to 8 hours

The Following are **NOT** Emergencies

Refrigerator out, locking yourself out of the house, power or gas off, oven not working, water heater out, air conditioning not working. These issues may be inconvenient, uncomfortable, and aggravating, but they are not emergencies. Plantation Realty and Management (PRM) is not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Please make sure that you have adequate renter’s insurance to cover unforeseen personal losses.

Urgent Maintenance

Broken windows, plumbing repairs (not clogged toilets .. see notes below), loose railings, wobbly decks, electrical problems, HVAC repairs.

Target: 2-4 business day service

Note: during peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.

Normal Maintenance

Appliance repair, garage repairs, leaky faucets.

Target: 4-8 business day service

Non-Essential Maintenance

Fence repair, gutter cleaning.

Target: 30 day service

Not a Habitability Issue

Screens; broken lattice; power washing; broken window shade; broken tree limb; missing door stopper; missing/broken door knob; all light bulbs including stove, chandelier, and refrigerator; and fireplace gas keys. Most of these items are covered by the Tenant through the Minor Repairs Addendum. Feel free to call or ask a Leasing Agent for details if you are unsure of what is covered.

Target: Point these items out during next property visit or bring up at lease renewal time. These items may not be approved for repair by the owner.

Tenant Damages

Damage caused by abuse or misuse will be charged back to you. We will rely on the servicing contractor to tell us what caused the problem.

Plumbing

If plumbing gets clogged due to items dropped in the toilet (toys, brushes, diapers, napkins, any personal items), the cost of the plumber will be your responsibility (minimum $150). This is not considered equipment failure and you should do everything you can to handle these issues by yourself. Buy a plunger. Unless the contractor can prove it was not caused by you (i.e. roots in system, pipe collapsed, septic tank backup), we assume it was caused by people, not by a defect of the property. Clogged plumbing is your responsibility.

HVAC / Heating & Air System

HVAC Filters

Any and all filters related to the HVAC system must be changed without fail on a monthly basis by the Tenant. The property owner will supply the Tenant with the filters. If filters were not provided by the property owner to the Tenant, it is still the Tenant’s responsibility to ensure the filters were changed so they will have to purchase filters and then PRM Georgia will reimburse the filter cost to the Tenant.

Service & Repair Fees

The tenant would be financially responsible for any service calls resulting from negligence or improper use of the HVAC system. An example would be damage caused to the HVAC system as a result of not changing the filters on a monthly basis. The service technician visiting the site will determine the cause of the damage and report back to the management company.

Septic System

Should your home have a septic system, it will be noted in the special stipulations in the agreement. It will be the Tenant’s responsibility to:

1. Never drain or dispose of cooking grease or any other form of grease into the septic system;
2. Never flush feminine products;

It is the Tenant’s responsibility to use a box of “Rid-X” on a monthly basis for septic tank maintenance if the property is on the septic system. Ordinarily, the property owner will purchase and supply the Tenant with these boxes. However, if for any reason the owner fails to provide the Tenant with the “Rid-X“, it will still be the Tenant’s responsibility to ensure “Rid-X” was used that month even if that means that the Tenant has to purchase the “Rid-X” themselves. If the Tenant has to purchase the Rid-X themselves, PRM Georgia will ensure this cost is reimbursed to the tenant.

Washer & Dryer

Any washer and dryer present in the property at the time of leasing is provided for the use of the Tenant as a courtesy and convenience only by the property owner. These items must remain with the property after the lease is over. Furthermore, if they stop functioning during the lease, it will be the Tenant’s responsibility to pay for any maintenance or repair costs associated with these two items. If the Tenant does not wish to assume this responsibility and possible burden, the Tenant may at their choosing inform PRM Georgia of their decision to use their own washer and dryer at which point PRM Georgia will arrange to have the property owner’s washer and dryer removed from the property.

Filing a Maintenance Request

To file a maintenance request, click on Tenant Portal

“WE TAKE THE EMOTIONS OUT OF RENTING YOUR HOME”